Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
What leathers can you do embossing and imprinting on?
Please also see: Embossing and Imprinting Fonts
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What sizes of presentation pouches do you offer for your albums?
The following presentation pouch sizes are available to order for your Riveli or Memory Book: 5x5, 5x7, 8x8, 9x12, 10x10, 11x14, 12x12 In Books and Albums Catalog select "Additional Products" Note:...
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8/15/2023 Fix for 10.13 Macs
8/15/2023 Fix for 10.13 Macs Hey everyone! Got a new launch from ROES that works on macOS 10.13 and creates a usable link on the desktop. http://www.roeslaunch.com/roes/labs/aciflex/launchpr_jdk19....
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How to save images with Adobe 1998 profile to Working SRGB
The FLEX ROES software will assign "working sRGB" it as your order downloads into our production software, and will discard other profiles. This may cause a color shift. The only way we would kno...
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What is the difference between Value and Premium Banners?
Value Vinyl Banners Our Value Vinyl Banners are great for large quantity orders, and are printed in 4-color, lower resolution, on a durable 13 oz. vinyl with a matte finish. They have heat-welded ...
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ROES Update to fix Mac Issues
FLEX update 7/17/23. ROES has a fix for the issue where random Macs will get stuck at Done! when trying to launch ACI Flex. The process of applying this update will require you to accept the update...
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Frames and Mats Catalog
Please click on the image below to flip through our Frame Catalog. (Updated 6/21/2023)
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I put the promo code in, why am I not seeing my discount?
Promo Codes Promo codes are not applied until invoicing, which is the last step before we ship your product. You can find current promotions and specials on our website. STEP 1: COMPLETE ORDER IN...
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Our Product Catalog
This is just a sample of our products and pricing. Click below to flip through our catalog. To view more products, click here.
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How can I add several images to a proof book?
First add all the images into the image strip in flex and select all. Select the proof size you want and drag one in while all are selected. It will now add all of them to their own page. If you ...