Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
- Total activity 266
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 44
- Subscriptions 135
Articles
Recent activity by Lisa Downing-
I received an Error 1001 message trying to launch/ install FLEX.
If you receive the following error while trying to load FLEX ordering software: Error 1001: Exception occurred while initializing the installation.System.Argument Exception: String cannot have a z...
-
How do I order a custom size?
Custom sizes can be ordered by ordering the next size available. Example: A 12×22 must be ordered as 12×24. The photograph will need to be sized as the custom size print, with a white border to fil...
-
What is the estimated delivery time on a drop shipment?
Most orders are drop shipped via USPS. Priority Mail Delivery Map This map will provide you with expected 1, 2, or 3 day delivery areas for Priority Mail® shipments. Exceptions apply and delivery ...
-
OrderPix: Guide Catalog for Image Matching
Please click on the Image below to view Instructions for Image Matching.
-
GotPhoto Highlights
-
GotPhoto Features
-
GotPhoto Lab Sales and Customer Success Introduction
The GotPhoto Customer Success team will assist you with addressing and resolving photographer needs related to the GotPhoto platform. GotPhoto supports your efforts to keep photographers informed a...
-
What are the differences in paper types?
Press Papers come in: 130# Cardstock - The heaviest (thickest) press paper. 100# Heavyweight - Lighter weight. Pairing it with Soft Touch Laminate will make it feel thicker. 100# Heavyweight Eli...
-
How do I set up an account, and why is a credit card required?
You can create an account by clicking on Sign In at the top of the page. There is an option there to sign up for an account. Make sure that when you launch the MyACI ordering software, ACI FLEX, yo...
-
Why is my credit card not being accepted on the New Account Form?
If you are getting an error, make sure that you are entering your credit card number and expiration date without any dashes or slashes. These fields are number only fields.