Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
How do I order Color Correction or Corrective Artwork?
This section will cover the following Topics: What Does Color Correction Include? What Corrective Artwork can you do? How Much Does it Cost? What are the Turnaround Times? What if I have a ...
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How do I change or update my account / credit card information?
Your account information can be changed at acilab.com. Sign in on the top right under My Account. The default sign in information is the email address we have on file and the default password is ...
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How long are your turn around times?
There are various turnaround times in the lab depending on the product. Please note, these are estimates on a some of our most popular items. How long our turn around times are can depend on lab v...
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Holiday Deadlines / When should I get my order in to receive by Christmas?
Estimated product turnaround times As we look at what UPS and USPS are predicting this year for their shipping schedules, we thought it would be wise to inform you in advance. Here are some importa...
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OrderPix New Features - Absent Report and Watermark Feature
Two new features per customer request are the “Absent Report” feature and Watermark on Enlargements in OrderPix. Absent Report: This feature has been requested mostly by studios migrating away fro...
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Why type of glass is used in your custom framing?
ACI Lab glass: ACI Labs is proud to be one of the vendors for Tru Vue glass. Tru Vue was founded in 1946 as Chicago Dial and was a manufacturer for radio dials and TV Screens. Their innovation o...
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BOGO Press Card Sale Fall 2024
BOGO Press Card Sale Sept 30th- Dec 6th, 2024 Specifications: BOGO: Order one set, get none free; Order two sets, get one free; Order three sets, get one free; Order four sets, get two free; Etc. W...
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Do you have Holiday / Christmas Card Templates?
Click the image below to flip through our Holiday / Christmas Card templates that can be found in our Flex ordering software:
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Do you still process negatives?
While we no longer offer C41 processing of film, we can scan already processed negatives and make prints from the digital images. Just mail us the negative(s) with your account number and instructi...
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Problems launching ACI Flex with Safari
Some Mac systems do not open the ACI Flex ordering software when using Safari. Some Mac systems will store the download into your downloads section of the browser, or in your download folder. Th...