Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
Do you still process negatives?
While we no longer offer C41 processing of film, we can scan already processed negatives and make prints from the digital images. Just mail us the negative(s) with your account number and instructi...
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Problems launching ACI Flex with Safari
Some Mac systems do not open the ACI Flex ordering software when using Safari. Some Mac systems will store the download into your downloads section of the browser, or in your download folder. Th...
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Where do I download ACI FLEX Ordering Software?
How to download our ordering software, ACI FLEX Click here to download.
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Can I ship directly to my customer?
Drop Shipping: A drop ship order is unlabeled packaging, sent directly to your customer, with the invoice sent to the studio. Drop shipping is selected in the cart during checkout. There is a $6...
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Riveli Photo Album Catalog
Riveli Photo Albums are totally customizable by you! Pick one of our 7 cover styles, choose thick or thin pages, your paper type, and add-on’s to create a gorgeous album that represents your style ...
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How do I order Color Correction or Corrective Artwork?
This section will cover the following Topics: What Does Color Correction Include? What Corrective Artwork can you do? How Much Does it Cost? What are the Turnaround Times? What if I have a ...
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How do I create a foil press card?
Dynamic Foil is a beautiful way to add color and shine to your press cards! It will make your custom designs shine on Press Cards, Folding Cards, Flat Artistry Cards, or Folding Artistry Cards. Cr...
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What is the outdoor longevity of your value and premium banners?
Value Banners tend to have a longer outdoor life cycle, and can last up to 1 year depending on weather conditions. These banners are not as reflective as our Premium Banners, so are not as effecte...
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BOGO Press Card Sale Spring 2024
BOGO Press Card Sale March 1- March 31st, 2024 Specifications: BOGO: Order one set, get none free; Order two sets, get one free; Order three sets, get one free; Order four sets, get two free; Etc. ...
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I'm having issues running FLEX on my Mac.
Step 1. Please make sure you have updated the iOS to the latest version. It needs to be Yosemite or newer. The minimum required is macOS 10.13 High Sierra. Step 2. You may need to clear your ca...