Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Votes on activity by Lisa Downing-
What color space should my image be in?
Important: Whenever Photoshop updates, go back through these steps and check the settings again because Photoshop will usually revert to its default Adobe settings when it updates. There are a num...
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How should I save my image file?
File types used for our ordering software. The ordering software will only accept .jpg images. We recommend your files to be sent at 250dpi and sized exactly to the final print size. Off sized pr...
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Why do my prints look different than my monitor?
Every monitor has a different color to them. We recommend calibrating your monitor. Changes in lighting or just the passage of time can affect the colors of a monitor. You can calibrate your mo...
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How do I change or cancel my order?
At ACI, we pride ourselves on our quick turn-around times! Once your order is placed, it will go directly into production if ordered by 1pm. We do not review orders prior to printing. It is very ...
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How do I order a custom size?
Custom sizes can be ordered by ordering the next size available. Example: A 12×22 must be ordered as 12×24. The photograph will need to be sized as the custom size print, with a white border to fil...
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What is Standard Shipping and Minimum Orders?
All qualifying minimum order continental US orders will be shipped via UPS Ground Services for FREE. Minimum order charges are applied to each order for lab production costs. If your order does not...
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What are your hours?
American Color Imaging's normal business hours are Monday through Friday 8 am to 5 pm, Central Standard Time. We are closed on the following Holidays: Good Friday Memorial Day Fourth of July Labo...
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Holiday Deadlines / When should I get my order in to receive by Christmas?
Estimated product turnaround times As we look at what UPS and USPS are predicting this year for their shipping schedules, we thought it would be wise to inform you in advance. Here are some importa...
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What are the options you have for hanging metal prints?
Standout mount posts: Wooden hanging block 5"x 5" (3/4" depth): Metal gallery mount: Plastic 5" x 5" Hanging Mount: Wire Hanger Easel/ Hanger Mount: (Doubles as a wall mount. Not recommended ...
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How do I increase the font size in FLEX?
Change Font Size in ACI FLEX Software. There are two options to fix this. Option 1: Right click on your ACI Flex icon on your desktop. Go down to Properties, then go to Compatibility, and then dow...