Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
How many prints will fit in a proof box?
Mounted Photos on Sintra... Thickness = .1225 each Image Box Dimensions 100 Count (8 Sintra Prints) Inside Depth – 1-1/4″ 200 Count (16 Sintra Prints) Inside Depth – 2-1/4″ 300 Count (24 Sintra Pr...
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How do I reach Customer Service to get help with my order?
Our customer service team is available by chat and phone, Monday thru Friday from 8 am to 5 pm Central Time. You can chat with customer service during these hours, or call 800-728-2722. Our email...
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What are your options for quicker shipping?
We understand that you may want to receive your orders within 2 days, or overnight. Below is our upgraded flat-fee shipping rates*: UPS BLUE (2-day): $20 UPS RED (Overnight): $45 UPS RED (Overnigh...
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What is Standard Shipping and Minimum Orders?
All qualifying minimum order continental US orders will be shipped via UPS Ground Services for FREE. Minimum order charges are applied to each order for lab production costs. If your order does not...
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What are your hours?
American Color Imaging's normal business hours are Monday through Friday 8 am to 5 pm, Central Standard Time. We are closed on the following Holidays: Good Friday Memorial Day Fourth of July Labo...
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What pictures are needed for items damaged in shipping?
All claims require some form of supporting documentation. To help us successfully locate your missing package or provide a timely resolution to your package issue, we ask that you follow establishe...
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What should I put in Special Instructions?
SPECIAL INSTRUCTIONS: Please note that adding special instructions can delay your order. When instructions are added, the order is routed to customer service and reviewed on a first in, first out b...
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Underclass: Creating CSV Data for Upload
Order School Pics Sample School Data: First Name Last Name Image Name Student ID Teacher Grade Password Julia Reardon IMG_0260.jpg;IMG_0261.jpg 4513330 Mrs. Krull 4 X6GL4MN2 Delaney Supple I...
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Will my Riveli Album come in any special packaging?
Our Riveli Albums will come in an artistry box. Our largest size box is 12x12 for square albums, and 11x14 for non-square. The outside of the packaging is banded with a ribbon and given a wax-like...
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What color space should my image be in?
Important: Whenever Photoshop updates, go back through these steps and check the settings again because Photoshop will usually revert to its default Adobe settings when it updates. There are a num...