Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Articles
Recent activity by Lisa Downing-
What color space should my image be in?
USING ADOBE CAMERA RAW Photoshop opens the image in whatever color space you set in Adobe Camera Raw. That's what "preserve embedded profiles" means. The embedded profile will always override the P...
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Holiday Deadlines / When should I get my order in to receive by Christmas?
Estimated product turnaround times December 2025 (Printable Version Attached) To help make your season bright (and stress-free!), we’ve gathered helpful links to holiday shipping schedules from Fed...
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How do I order your "Heads on a Stick"?
Heads on a Stick: Ordering Tips and Product DetailsHeads on a Stick corrugated plastic cutouts are perfect for sports fans, graduations, rallies, parties, and other special events.To order Heads on...
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Can you combine my orders?
Multiple drop ship orders cannot be combined to the same address. This leads to confusion and errors in our production and packaging department. Each order is processed as an individual order, so...
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What are the options you have for hanging / mounting metal prints?
Standout mount posts:Wooden hanging block 5"x 5" (3/4" depth):Metal gallery mount:Plastic 5" x 5" Hanging Mount:Wire HangerEasel/ Hanger Mount:(Doubles as a wall mount. Not recommended for sizes l...
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What leathers can you do embossing and imprinting on?
Please also see: Embossing and Imprinting Fonts
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How do I increase the font size in FLEX?
Change Font Size in ACI FLEX Software. There are two options to fix this. Option 1: Right click on your ACI Flex icon on your desktop. Go down to Properties, then go to Compatibility, and then dow...
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MAC & PC - I am having issues sending orders in. (Order not in Uploads)
If you are having issues with submitting your order, please try the following steps: Save your order in your cart. Restart your computer/ router. Turn off firewalls and anti-virus. Go to speedt...
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PC - I received an Error 1001 message trying to launch/ install FLEX.
If you receive the following error while trying to load FLEX ordering software: Error 1001: Exception occurred while initializing the installation.System.Argument Exception: String cannot have a z...
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How do I order a Memory Book?
We offer two types of memory books – The Hinged version that helps the pages lay flat, a Minimum of 20 pages and Maximum of 70 pages. The Non-Hinged version is a magazine style book with a Minimum ...