Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
USPS Ground Advantage - When can I expect my order? Estimated Shipping Times as of 06/24/2025.
Transit Time Map - Input 50613 for American Color Imaging location. Sundays & Holidays If you send mail on a Saturday or the day before a holiday, the Sunday or holiday is not included in the expec...
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What are minimum order charges?
Minimum order charges are applied to each order for lab production costs. If your order does not meet a $15.00 minimum, we round up your order to $15.00. That way all costs of production are covere...
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Why type of glass is used in your custom framing?
ACI Lab glass: ACI Labs is proud to be one of the vendors for Tru Vue glass. Tru Vue was founded in 1946 as Chicago Dial and was a manufacturer for radio dials and TV Screens. Their innovation o...
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Do you have Holiday / Christmas Card Templates?
Click the image below to flip through our Holiday / Christmas Card templates that can be found in our Flex ordering software:
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Differences in Float Framed Metals
When ordering Flat Metals with Float Frames, there are a few different options. Metal Single Float Frame Metal single float frames mount one flat metal print elevated out from the surface of the f...
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What is the outdoor longevity of your value and premium banners?
Value Banners tend to have a longer outdoor life cycle, and can last up to 1 year depending on weather conditions. These banners are not as reflective as our Premium Banners, so are not as effecte...
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MAC & PC - How can I save my favorites to install on another or new mac computer?
How to Transfer Favorites (Templates) in ACI Flex You can easily move your saved favorites/templates from one computer to another by copying a single file. Follow the steps below for your operating...
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What sizes of presentation pouches do you offer for your albums?
The following presentation pouch sizes are available to order for your Riveli or Memory Book: 5x5, 5x7, 8x8, 9x12, 10x10, 11x14, 12x12 In Books and Albums Catalog select "Additional Products" Note:...
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STAFF - 8/15/2023 Fix for 10.13 Macs
8/15/2023 Fix for 10.13 Macs Hey everyone! Got a new launch from ROES that works on macOS 10.13 and creates a usable link on the desktop. http://www.roeslaunch.com/roes/labs/aciflex/launchpr_jdk19....
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What is the difference between Value and Premium Banners?
Value Vinyl Banners Our Value Vinyl Banners are great for large quantity orders, and are printed in 4-color on 13 oz. vinyl with a matte finish. They have heat-welded edges and come with or withou...