Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
Why do my prints look different than my monitor?
Every monitor has a different color to them. We recommend calibrating your monitor. Changes in lighting or just the passage of time can affect the colors of a monitor. You can calibrate your mo...
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How do I add my logo to my images?
Please note: Your logo will need to be designed ahead of time as a 4 inch by 3 inch, at 250 dpi. Please open up the Flex ordering software. Once you get to ...
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How do I check my order status?
CHECKING YOUR ORDER: Once your order is placed, it will go directly into production. We do not review orders prior to printing. It is very important to make sure: Guide layers are removed Text is ...
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Why is the image strip color different than the preview window in Flex?
If your image color in the bottom "film strip" doesn't match in the preview pane, please make sure that you have the correct color profile assigned to your images. Here you can see the "orange" ...
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What should I put in Special Instructions?
SPECIAL INSTRUCTIONS: Please note that adding special instructions can delay your order. When instructions are added, the order is routed to customer service and reviewed on a first in, first out b...
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Our Product Catalogs
Click Here to view our Product Catalog Click Here to view our Riveli Catalog Click Here to view our Sports Catalog Click Here to view our Underclass Catalog Click Here to view our Framing Catalog
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How should I convert a photo from my iPhone?
When dealing with iPhone files, it is important to properly color manage (assign and convert) them. Shared photos are converted to Apple Wide Color Sharing Profile, where a custom profile is gener...
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Where can I find Photoshop Guides or Templates for product ordering?
The Downloads Page of our website has Photoshop guides you can download to assist you in creating your products: Accordion Books (8-29-19)Album Boxes (8-29-19)Artistry Cards – Flat (8-29-19)Artistr...
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How should I save my image file?
File types used for our ordering software. The ordering software will only accept .jpg images. We recommend your files to be sent at 250dpi and sized exactly to the final print size. Off sized pr...
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Do you still process negatives?
While we no longer offer C41 processing of film, we can scan already processed negatives and make prints from the digital images. Just mail us the negative(s) with your account number and instructi...