Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
How do I reach Customer Service to get help with my order?
Our customer service agents for American Color Imaging, ACI and BackgroundTown, BGT, are here to assist you at 800-728-2722.Our general mailbox is cs@acilab.comFor direct OrderPix Solutions Questio...
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Can you put different "to" addresses on printed envelopes?
The answer is yes. First, send in the order including the printed envelopes with a note: Attention Customer Service, variable addresses needed. Next, provide us is a excel file that has all the n...
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What is the bleed area?
Understanding Bleeds for Press ProductsAll press products require a bleed to ensure your design prints edge-to-edge without unwanted white borders.What Is a Bleed?A bleed is the area that extends...
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How long are your turn around times?
There are various turnaround times in the lab depending on the product.Please note, these are estimates on a some of our most popular items. How long our turn around times are can depend on lab vo...
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How do I order a custom size?
Custom sizes can be ordered by ordering the next size available.Example:A 12×22 must be ordered as 12×24. The photograph will need to be sized as the custom size print, with a white border to fill ...
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How do I change or update my account / credit card information?
Your account information can be changed at acilab.com. Sign in on the top right under My Account. The default sign in information is the email address we have on file and the default password is ...
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What are the differences in paper types?
Press Papers come in: 130# Cardstock - The heaviest (thickest) press paper. 100# Heavyweight - Lighter weight. Pairing it with Soft Touch Laminate will make it feel thicker. 100# Heavyweight Eli...
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Why is my credit card not being accepted on the New Account Form?
If you are getting an error, make sure that you are entering your credit card number and expiration date without any dashes or slashes. These fields are number only fields.
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How do I set up an account, and why is a credit card required?
You can create an account by clicking on ACCOUNT at the top of the page. There is an option there to sign up for an account. Make sure that when you launch the MyACI ordering software, ACI FLEX, yo...
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How do I change or cancel my order?
At ACI, we pride ourselves on our quick turn-around times! Once your order is placed, it will go directly into production if ordered by 1pm. We do not review orders prior to printing. It is very ...