Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Articles
Recent activity by Lisa Downing-
Can I ship directly to my customer?
Drop Shipping: A drop ship order is unlabeled packaging, sent directly to your customer, with the invoice sent to the studio. Drop shipping is selected in the cart during checkout. There is a $6...
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Riveli Photo Album Catalog
Riveli Photo Albums are totally customizable by you! Pick one of our 7 cover styles, choose thick or thin pages, your paper type, and add-on’s to create a gorgeous album that represents your style ...
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How do I create a foil press card?
Dynamic Foil is a beautiful way to add color and shine to your press cards! It will make your custom designs shine on Press Cards, Folding Cards, Flat Artistry Cards, or Folding Artistry Cards. Cr...
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What is the outdoor longevity of your value and premium banners?
Value Banners tend to have a longer outdoor life cycle, and can last up to 1 year depending on weather conditions. These banners are not as reflective as our Premium Banners, so are not as effecte...
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I'm having issues running FLEX on my Mac.
Step 1. Please make sure you have updated the iOS to the latest version. It needs to be Yosemite or newer. The minimum required is macOS 10.13 High Sierra. Step 2. You may need to clear your ca...
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How to merge email data columns so OSP will send emails to both parents
Here is how to merge separate email addresses together into a single column so OPS will be able to send your emails to both of the parents. (Here are YouTube instructions for the Control + E short...
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Can you put different "to" addresses on printed envelopes?
The answer is yes. First, send in the order including the printed envelopes with a note: Attention Customer Service, variable addresses needed. Next, provide us is a excel file that has all the n...
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How do I change or cancel my order?
At ACI, we pride ourselves on our quick turn-around times! Once your order is placed, it will go directly into production if ordered by 1pm. We do not review orders prior to printing. It is very ...
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How should I save my image file?
File types used for our ordering software. The ordering software will only accept .jpg images. We recommend your files to be sent at 250dpi and sized exactly to the final print size. Off sized pr...
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Digital Underclass Pricing Guide
Underclass Price Guide Click the photo to flip through the Underclass Pricing Guide 2023-2024