Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
- Total activity 294
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 56
- Subscriptions 147
Articles
Recent activity by Lisa Downing-
What is the bleed area?
Understanding Bleeds for Press ProductsAll press products require a bleed to ensure your design prints edge-to-edge without unwanted white borders.What Is a Bleed?A bleed is the area that extends...
-
How long are your turn around times?
There are various turnaround times in the lab depending on the product. Please note, these are estimates on a some of our most popular items. How long our turn around times are can depend on lab v...
-
How do I order a custom size?
Custom sizes can be ordered by ordering the next size available. Example: A 12×22 must be ordered as 12×24. The photograph will need to be sized as the custom size print, with a white border to fil...
-
How do I change or update my account / credit card information?
Your account information can be changed at acilab.com. Sign in on the top right under My Account. The default sign in information is the email address we have on file and the default password is ...
-
What are the differences in paper types?
Press Papers come in: 130# Cardstock - The heaviest (thickest) press paper. 100# Heavyweight - Lighter weight. Pairing it with Soft Touch Laminate will make it feel thicker. 100# Heavyweight Eli...
-
Why is my credit card not being accepted on the New Account Form?
If you are getting an error, make sure that you are entering your credit card number and expiration date without any dashes or slashes. These fields are number only fields.
-
How do I set up an account, and why is a credit card required?
You can create an account by clicking on ACCOUNT at the top of the page. There is an option there to sign up for an account. Make sure that when you launch the MyACI ordering software, ACI FLEX, yo...
-
How do I change or cancel my order?
At ACI, we pride ourselves on our quick turn-around times! Once your order is placed, it will go directly into production if ordered by 1pm. We do not review orders prior to printing. It is very ...
-
I put the promo code in, why am I not seeing my discount?
Promo Codes Promo codes are not applied until invoicing, which is the last step before we ship your product. You can find current promotions and specials on our website. STEP 1: COMPLETE ORDER IN...
-
American Color Imaging refund policy
If you're not happy with your order, let us know and we will do our best to make it right. We will make every effort to catch ordering problems, however orders are not reviewed prior to production ...