Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
- Total activity 274
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 47
- Subscriptions 137
Articles
Recent activity by Lisa Downing-
4/03/25 Update on Cyber Incident
4/03/2025 Update on Cyber Incident We have been receiving your FLEX orders; however, our email server is currently delayed. Your order may not appear in your online account yet, however, the order...
-
3/26/25 OrderPix Customer Communication Example During Lab Delay
Subject: Important Update: Temporary Delay in Order Processing Dear [Customer’s Name], At [Your Photography Business Name], trust and integrity are at the heart of everything we do. Our commitment ...
-
3/26/25 ACI FLEX: Customer Communication Example During Lab Delay
Subject: Important Update on Your Order Dear [Customer's Name], We wanted to inform you that our professional print lab, which we use to produce your images, was temporarily shut down due to an une...
-
How do I order Color Correction or Corrective Artwork?
This section will cover the following Topics: What Does Color Correction Include? What Corrective Artwork can you do? How Much Does it Cost? What are the Turnaround Times? What if I have a ...
-
How do I change or update my account / credit card information?
Your account information can be changed at acilab.com. Sign in on the top right under My Account. The default sign in information is the email address we have on file and the default password is ...
-
How long are your turn around times?
There are various turnaround times in the lab depending on the product. Please note, these are estimates on a some of our most popular items. How long our turn around times are can depend on lab v...
-
Holiday Deadlines / When should I get my order in to receive by Christmas?
Estimated product turnaround times As we look at what UPS and USPS are predicting this year for their shipping schedules, we thought it would be wise to inform you in advance. Here are some importa...
-
OrderPix New Features - Absent Report and Watermark Feature
Two new features per customer request are the “Absent Report” feature and Watermark on Enlargements in OrderPix. Absent Report: This feature has been requested mostly by studios migrating away fro...
-
Why type of glass is used in your custom framing?
ACI Lab glass: ACI Labs is proud to be one of the vendors for Tru Vue glass. Tru Vue was founded in 1946 as Chicago Dial and was a manufacturer for radio dials and TV Screens. Their innovation o...
-
BOGO Press Card Sale Fall 2024
BOGO Press Card Sale Sept 30th- Dec 6th, 2024 Specifications: BOGO: Order one set, get none free; Order two sets, get one free; Order three sets, get one free; Order four sets, get two free; Etc. W...