Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Activity overview
Latest activity by Lisa Downing-
Lisa Downing created an article,
OrderPix New Features - Absent Report and Watermark Feature
Two new features per customer request are the “Absent Report” feature and Watermark on Enlargements in OrderPix. Absent Report: This feature has been requested mostly by studios migrating away fro...
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Lisa Downing created an article,
Why type of glass is used in your custom framing?
ACI Lab glass: ACI Labs is proud to be one of the vendors for Tru Vue glass. Tru Vue was founded in 1946 as Chicago Dial and was a manufacturer for radio dials and TV Screens. Their innovation o...
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Lisa Downing created an article,
Do you have Holiday / Christmas Card Templates?
Click the image below to flip through our Holiday / Christmas Card templates that can be found in our Flex ordering software:
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Lisa Downing created an article,
What is the outdoor longevity of your value and premium banners?
Value Banners tend to have a longer outdoor life cycle, and can last up to 1 year depending on weather conditions. These banners are not as reflective as our Premium Banners, so are not as effecte...
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Lisa Downing created an article,
What sizes of presentation pouches do you offer for your albums?
The following presentation pouch sizes are available to order for your Riveli or Memory Book: 5x5, 5x7, 8x8, 9x12, 10x10, 11x14, 12x12 In Books and Albums Catalog select "Additional Products" Note:...
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Lisa Downing created an article,
8/15/2023 Fix for 10.13 Macs
8/15/2023 Fix for 10.13 Macs Hey everyone! Got a new launch from ROES that works on macOS 10.13 and creates a usable link on the desktop. http://www.roeslaunch.com/roes/labs/aciflex/launchpr_jdk19....
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Lisa Downing created an article,
What is the difference between Value and Premium Banners?
Value Vinyl Banners Our Value Vinyl Banners are great for large quantity orders, and are printed in 4-color, lower resolution, on a durable 13 oz. vinyl with a matte finish. They have heat-welded ...
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Lisa Downing created an article,
ROES Update to fix Mac Issues
FLEX update 7/17/23. ROES has a fix for the issue where random Macs will get stuck at Done! when trying to launch ACI Flex. The process of applying this update will require you to accept the update...
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Lisa Downing created an article,
How can I add several images to a proof book?
First add all the images into the image strip in flex and select all. Select the proof size you want and drag one in while all are selected. It will now add all of them to their own page. If you ...
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Lisa Downing created an article,
What are your hours?
American Color Imaging's normal business hours are Monday through Friday 8 am to 5 pm, Central Standard Time. We are closed on the following Holidays: Good Friday Memorial Day Fourth of July Labo...