Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Activity overview
Latest activity by Lisa Downing-
Lisa Downing created an article,
What sizes of presentation pouches do you offer for your albums?
The following presentation pouch sizes are available to order for your Riveli or Memory Book: 5x5, 5x7, 8x8, 9x12, 10x10, 11x14, 12x12 In Books and Albums Catalog select "Additional Products" Note:...
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Lisa Downing created an article,
8/15/2023 Fix for 10.13 Macs
8/15/2023 Fix for 10.13 Macs Hey everyone! Got a new launch from ROES that works on macOS 10.13 and creates a usable link on the desktop. http://www.roeslaunch.com/roes/labs/aciflex/launchpr_jdk19....
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Lisa Downing created an article,
What is the difference between Value and Premium Banners?
Value Vinyl Banners Our Value Vinyl Banners are great for large quantity orders, and are printed in 4-color, lower resolution, on a durable 13 oz. vinyl with a matte finish. They have heat-welded ...
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Lisa Downing created an article,
ROES Update to fix Mac Issues
FLEX update 7/17/23. ROES has a fix for the issue where random Macs will get stuck at Done! when trying to launch ACI Flex. The process of applying this update will require you to accept the update...
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Lisa Downing created an article,
How can I add several images to a proof book?
First add all the images into the image strip in flex and select all. Select the proof size you want and drag one in while all are selected. It will now add all of them to their own page. If you ...
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Lisa Downing created an article,
What are your hours?
American Color Imaging's normal business hours are Monday through Friday 8 am to 5 pm, Central Standard Time. We are closed on the following Holidays: Good Friday Memorial Day Fourth of July Labo...
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Lisa Downing created an article,
Underclass: Creating CSV Data for Upload
Order School Pics Sample School Data: First Name Last Name Image Name Student ID Teacher Grade Password Julia Reardon IMG_0260.jpg;IMG_0261.jpg 4513330 Mrs. Krull 4 X6GL4MN2 Delaney Supple I...
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Lisa Downing created an article,
How to save images with Adobe 1998 profile to Working SRGB
The FLEX ROES software will assign "working sRGB" it as your order downloads into our production software, and will discard other profiles. This may cause a color shift. The only way we would kno...
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Lisa Downing created an article,
How do I set up Order Pix Suite?
After contacting ACI to create your account in the Order Pix Suite, go to any of the URLs below: http://macpi.orderschoolpix.com/ http://macpi.ordersportspix.com/ http://macpi.orderdancepix.com...
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Lisa Downing created an article,
What's the difference between natural and white base for metal prints?
With natural metallic base, light areas of the photograph will be transparent showing the metal through the image. With white metallic base, the metal has a white base, so anything light or white ...