Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Activity overview
Latest activity by Lisa Downing-
Lisa Downing created an article,
MAC - Troubleshooting ACI Flex on macOS and Complete Uninstall
💡 Quick Fix Tip• Want to keep your favorites or templates? Follow Step 1.• Need a fresh start or still having issues? Go to Step 2.If you’re having trouble installing, opening, or running ACI Flex,...
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Lisa Downing created an article,
Designing with Dynamic Foil
Dynamic Foil is a stunning way to add color, texture, and shine to your press cards! It enhances your custom designs on Press Cards, Folding Cards, Flat Artistry Cards, and Folding Artistry Cards, ...
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Lisa Downing created an article,
Why Did My Photo Print Blurry or Off Color?
If your photo printed blurry, pixelated, or with unexpected color shifts, it’s likely caused by one of two common issues: the file was saved as a Progressive JPEG instead...
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Lisa Downing created an article,
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Lisa Downing created an article,
USPS Ground Advantage - When can I expect my order? Estimated Shipping Times as of 06/24/2025.
Transit Time Map - Input 50613 for American Color Imaging location. Sundays & Holidays If you send mail on a Saturday or the day before a holiday, the Sunday or holiday is not included in the expec...
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Lisa Downing created an article,
What are minimum order charges?
Minimum order charges are applied to each order for lab production costs. If your order does not meet a $15.00 minimum, we round up your order to $15.00. That way all costs of production are covere...
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Lisa Downing created an article,
3/26/25 OrderPix Customer Communication Example During Lab Delay
Subject: Important Update: Temporary Delay in Order Processing Dear [Customer’s Name], At [Your Photography Business Name], trust and integrity are at the heart of everything we do. Our commitment ...
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Lisa Downing created an article,
3/26/25 ACI FLEX: Customer Communication Example During Lab Delay
Subject: Important Update on Your Order Dear [Customer's Name], We wanted to inform you that our professional print lab, which we use to produce your images, was temporarily shut down due to an une...
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Lisa Downing created an article,
OrderPix New Features - Absent Report and Watermark Feature
Two new features per customer request are the “Absent Report” feature and Watermark on Enlargements in OrderPix. Absent Report: This feature has been requested mostly by studios migrating away fro...
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Lisa Downing created an article,
Why type of glass is used in your custom framing?
ACI Lab glass: ACI Labs is proud to be one of the vendors for Tru Vue glass. Tru Vue was founded in 1946 as Chicago Dial and was a manufacturer for radio dials and TV Screens. Their innovation o...