Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
- Total activity 298
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 58
- Subscriptions 146
Articles
Recent activity by Lisa Downing-
Premium Gallery Wrap in Float Frame
This frame option features a premium gallery wrap mounted within a modern float frame, creating a striking gallery-style presentation. The canvas appears to “float” inside the frame with a subtle 1...
-
Color Calibration on Newer MacBook Pro
Calibrating MacBook Pro Liquid Retina XDR Displays with Calibrite DevicesNewer MacBook Pro laptops (M1 Max, M2, M3, M4, and M5) use Apple’s built-in Liquid Retina XDR displays. These panels require...
-
MAC - Troubleshooting ACI Flex on macOS and Complete Uninstall
💡 Quick Fix Tip• Want to keep your favorites or templates? Follow Step 1.• Need a fresh start or still having issues? Go to Step 2.If you’re having trouble installing, opening, or running ACI Flex,...
-
Designing with Dynamic Foil
Dynamic Foil is a stunning way to add color, texture, and shine to your press cards! It enhances your custom designs on Press Cards, Folding Cards, Flat Artistry Cards, and Folding Artistry Cards, ...
-
Why Did My Photo Print Blurry or Off Color?
If your photo printed blurry, pixelated, or with unexpected color shifts, it’s likely caused by one of two common issues: the file was saved as a Progressive JPEG instead...
-
FedEx Ground- When can I expect my order?
-
USPS Ground Advantage - When can I expect my order? Estimated Shipping Times as of 06/24/2025.
Transit Time Map - Input 50613 for American Color Imaging location. Sundays & Holidays If you send mail on a Saturday or the day before a holiday, the Sunday or holiday is not included in the expec...
-
What are minimum order charges?
Minimum order charges are applied to each order for lab production costs. If your order does not meet a $15.00 minimum, we round up your order to $15.00. That way all costs of production are covere...
-
3/26/25 ACI FLEX: Customer Communication Example During Lab Delay
Subject: Important Update on Your Order Dear [Customer's Name], We wanted to inform you that our professional print lab, which we use to produce your images, was temporarily shut down due to an une...
-
OrderPix New Features - Absent Report and Watermark Feature
Two new features per customer request are the “Absent Report” feature and Watermark on Enlargements in OrderPix. Absent Report: This feature has been requested mostly by studios migrating away fro...