Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
OrderPix New Features - Absent Report and Watermark Feature
Two new features per customer request are the “Absent Report” feature and Watermark on Enlargements in OrderPix. Absent Report: This feature has been requested mostly by studios migrating away fro...
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Why type of glass is used in your custom framing?
ACI Lab glass: ACI Labs is proud to be one of the vendors for Tru Vue glass. Tru Vue was founded in 1946 as Chicago Dial and was a manufacturer for radio dials and TV Screens. Their innovation o...
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Do you have Holiday / Christmas Card Templates?
Click the image below to flip through our Holiday / Christmas Card templates that can be found in our Flex ordering software:
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Differences in Float Framed Metals
When ordering Flat Metals with Float Frames, there are a few different options. Metal Single Float Frame Metal single float frames mount one flat metal print elevated out from the surface of the f...
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What is the outdoor longevity of your value and premium banners?
Value Banners tend to have a longer outdoor life cycle, and can last up to 1 year depending on weather conditions. These banners are not as reflective as our Premium Banners, so are not as effecte...
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MAC & PC - How can I save my favorites to install on another or new mac computer?
How to Transfer Favorites (Templates) in ACI Flex You can easily move your saved favorites/templates from one computer to another by copying a single file. Follow the steps below for your operating...
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What sizes of presentation pouches do you offer for your albums?
The following presentation pouch sizes are available to order for your Riveli or Memory Book: 5x5, 5x7, 8x8, 9x12, 10x10, 11x14, 12x12 In Books and Albums Catalog select "Additional Products" Note:...
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STAFF - 8/15/2023 Fix for 10.13 Macs
8/15/2023 Fix for 10.13 Macs Hey everyone! Got a new launch from ROES that works on macOS 10.13 and creates a usable link on the desktop. http://www.roeslaunch.com/roes/labs/aciflex/launchpr_jdk19....
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What is the difference between Value and Premium Banners?
Value Vinyl Banners Our Value Vinyl Banners are great for large quantity orders, and are printed in 4-color on 13 oz. vinyl with a matte finish. They have heat-welded edges and come with or withou...
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How can I add several images to a proof book?
First add all the images into the image strip in flex and select all. Select the proof size you want and drag one in while all are selected. It will now add all of them to their own page. If you ...