Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
What does the copyright on the back of the prints mean?
The first line has the order number listed, then the package number as it relates to the order form, the .jpg image name and the machine number that produced your print. The second line is the copy...
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MAC - I'm having issues running FLEX.
Step 1. If you have a mac, please make sure you have updated the iOS to the latest version. It needs to be Yosemite or newer. The minimum required is macOS 10.13 High Sierra. Step 2. You may ne...
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What pictures are needed for items damaged in shipping?
Remake requests due to shipping damage or non-delivery that are submitted more than 60 days after the original ship date will be considered chargeable.Shipping carriers only allow 60 days from th...
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How can I reorder a product from a previous order?
To reorder from a recent order: Click on your "Uploads" tab. Then click "Reopen as a new order". Once the order has been reopened, you can edit the items in your cart. Please note: If your or...
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How many prints will fit in a proof box?
Mounted Photos on Sintra... Thickness = .1225 each Image Box Dimensions 100 Count (8 Sintra Prints) Inside Depth – 1-1/4″ 200 Count (16 Sintra Prints) Inside Depth – 2-1/4″ 300 Count (24 Sintra Pr...
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UPS Ground - When will I get my order? UPS Estimated Delivery Times Map (6/23/2025)*
*Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require...
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Riveli Photo Album Catalog
Riveli Photo Albums are totally customizable by you! Pick one of our 7 cover styles, choose thick or thin pages, your paper type, and add-on’s to create a gorgeous album that represents your style ...
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GotPhoto Highlights
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GotPhoto Features
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GotPhoto Lab Sales and Customer Success Introduction
The GotPhoto Customer Success team will assist you with addressing and resolving photographer needs related to the GotPhoto platform. GotPhoto supports your efforts to keep photographers informed a...