Step 1. If you have a mac, please make sure you have updated the iOS to the latest version. It needs to be Yosemite or newer. The minimum required is macOS 10.13 High Sierra.
Step 2. You may need to clear your caches. On the bottom right of the home page of the software, click on the following:
Step 3. If theses steps do not work, please follow these steps to completely uninstall.
Step 4. Reinstall. Download the software at https://acilab.com/order-now/. On this page you will find Both the Non-Java and Java versions of our software.
Step 5. If you have issues opening the downloaded program file, please go to your privacy settings and "allow download any way" even though it's not from a identified developer.
Click the Apple in the upper left > System Preferences > Security and Privacy > General
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