Amber Diederich
ACI Customer Care Team Community moderator- Total activity 52
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Activity overview
Latest activity by Amber Diederich-
Amber Diederich created an article,
Underclass - How should i save my image files?
File types used for our ordering software. The printing software will only accept .jpg images. PNG images are accepted as long as we have what we need to put the ordered background in them. We reco...
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Amber Diederich created an article,
How to use cyber duck
Set up connection detailsSelect New Connection Fill in the information: Example:Host/Server: ftp.acilab.comProtocol: FTP – File Transfer ProtocolUser: Studio JohnPassword: 12345Username is provided...
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Amber Diederich created an article,
GotPhoto
For any customer service questions about how GotPhoto works, we should direct them to GotPhoto. The phone number is 646-362-5100.We can answer general questions about products and the product pric...
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Amber Diederich created an article,
Plic Yearbook Credits
These must be purchased through Captura. The customer should call them at 1-760-787-1177.
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Amber Diederich created an article,
What Products are available: Digital Underclass Kit
I have attached guides that include a lot of information. If you can not find something, you can also look for information at https://acilab.com/products/photographic-print/underclass/ or call our ...
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Amber Diederich created an article,
Saddle Stitch books
The price guide link is below. Additional information is available at https://acilab.com/products/press/saddle-stitch-books/
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Amber Diederich created an article,
Yearbooks / Saddle Stitch Books
Our yearbook printing options combine premium print quality, vibrant color, and durable binding to create keepsake books schools and organizations will treasure for years to come. From elementary s...
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Amber Diederich created an article,
Prepay Flyers, ID Cards and Composite Information
More information can be found at https://acilab.com/products/photographic-print/underclass/
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Amber Diederich created an article,
How to resend a FLOW order that was corrupt or needs to be resent
Open FLOWGo into the projectClick the Shopping cartUnder Order filter Click Previous OrderFind the order you need to resend in the drop down and select it.Finish the check out process as normal.
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Amber Diederich created an article,
How to order composites using images from previous orders
1. Use this link to go to the form http://ucform.orderschoolpix.com/ucforms/auth2. Log in using your email address and the password.3. Select the top left square that says underc...