The GotPhoto Customer Success team will assist you with addressing and resolving photographer needs related to the GotPhoto platform. GotPhoto supports your efforts to keep photographers informed about the benefits and support they will receive from GotPhoto.
GotPhoto is the online solution to bring in new business and support existing photographers.
● Beginning-to-end workflow and sales solution for volume photographers
● Preschool, undergrad, senior, dance, and sports photographers
● Prepaid, Proof, and hybrid selling options
● Effective consumer marketing communication profiles
● Orders automatically submitted to the lab for fulfillment
● GotPhoto provides full onboarding and on-going platform support to the photographer
● You or your customers can book a demo with one of our experts
○ https://www.gotphoto.com/demo/
GotPhoto Customer Success Team Managed Support
The GotPhoto Customer Success team will provide photographer training and support related to the GotPhoto system. support@gotphoto.com 646-362-5100
GotPhoto - Lab Customer Success Rapport
The GotPhoto Customer Success team will expediently support communications regarding order
updates/shipping changes/cancellations. support@gotphoto.com 646-362-5100 slack channel option
Feedback/Complaint and Contact Handling Workflow
https://app.gotphoto.com/lab_config_complaints/
A significant benefit exists when one entity aggregates the entire communication process around one order.
With our integrated feedback/complaint management system, we bring together and coordinate:
● GotPhoto support agents
● Lab support agents
● Photographer
● Consumer
Labs will access the complaint management via the web interface and be notified by email.
Labs will not be connected to consumers at any time.
GotPhoto Price Plans
https://www.gotphoto.com/pricing/
Registration Discounts - New Customers
https://www.gotphoto.com/aci-lab/
If a photographer is an existing GotPhoto customer desiring to use your lab, they can contact GotPhoto
customer success and we will enable your lab for their use.
Lab Site Production Dashboard
https://app.gotphoto.com/lab_config
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