Lisa Downing
ACI Customer Care Team Community moderatorCustomer Care Manager
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Recent activity by Lisa Downing-
MAC - Troubleshooting ACI Flex on macOS and Complete Uninstall
💡 Quick Fix Tip• Want to keep your favorites or templates? Follow Step 1.• Need a fresh start or still having issues? Go to Step 2.If you’re having trouble installing, opening, or running ACI Flex,...
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Designing with Dynamic Foil
Dynamic Foil is a stunning way to add color, texture, and shine to your press cards! It enhances your custom designs on Press Cards, Folding Cards, Flat Artistry Cards, and Folding Artistry Cards, ...
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Why Did My Photo Print Blurry or Off Color?
If your photo printed blurry, pixelated, or with unexpected color shifts, it’s likely caused by one of two common issues: the file was saved as a Progressive JPEG instead...
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FedEx Ground- When can I expect my order?
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USPS Ground Advantage - When can I expect my order? Estimated Shipping Times as of 06/24/2025.
Transit Time Map - Input 50613 for American Color Imaging location. Sundays & Holidays If you send mail on a Saturday or the day before a holiday, the Sunday or holiday is not included in the expec...
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What are minimum order charges?
Minimum order charges are applied to each order for lab production costs. If your order does not meet a $15.00 minimum, we round up your order to $15.00. That way all costs of production are covere...
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3/26/25 OrderPix Customer Communication Example During Lab Delay
Subject: Important Update: Temporary Delay in Order Processing Dear [Customer’s Name], At [Your Photography Business Name], trust and integrity are at the heart of everything we do. Our commitment ...
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3/26/25 ACI FLEX: Customer Communication Example During Lab Delay
Subject: Important Update on Your Order Dear [Customer's Name], We wanted to inform you that our professional print lab, which we use to produce your images, was temporarily shut down due to an une...
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OrderPix New Features - Absent Report and Watermark Feature
Two new features per customer request are the “Absent Report” feature and Watermark on Enlargements in OrderPix. Absent Report: This feature has been requested mostly by studios migrating away fro...
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Why type of glass is used in your custom framing?
ACI Lab glass: ACI Labs is proud to be one of the vendors for Tru Vue glass. Tru Vue was founded in 1946 as Chicago Dial and was a manufacturer for radio dials and TV Screens. Their innovation o...