3/26/25 OrderPix Customer Communication Example During Lab Delay

Subject: Important Update: Temporary Delay in Order Processing

Dear [Customer’s Name],

At [Your Photography Business Name], trust and integrity are at the heart of everything we do. Our commitment to providing you with top-quality prints and exceptional service remains unwavering.

Unfortunately, we want to inform you that the professional print lab we partner with has experienced a temporary disruption due to a cyber-attack.  While this means a delay in processing your orders, some that were placed several days ago, we firmly believe that this will soon be resolved. At this time, however, we are unable to provide a specific timeline.

We apologize for the delay and appreciate your patience and understanding.  Please know that we are closely monitoring the situation and will keep you updated as soon as normal production resumes. We assure you that your prints and products will be well worth the wait.

If you have any questions or concerns, please don’t hesitate to reach out—we’re here to help. Thank you for your continued trust in us. We look forward to delivering your beautiful prints soon!

Best,
[Your Name]
[Your Photography Business Name]
[Your Contact Information]