If you're not happy with your order, let us know and we will do our best to make it right. We will make every effort to catch ordering problems, however orders are not reviewed prior to production unless specified in the special instructions. Every order undergoes a thorough inspection before shipment. If you request we check your order before printing, it will not be put into production until all questions are answered, which may require additional lab time. You may also check your orders online via the "My Account" section of the website.